Privacy Policy
Last updated: 2 February 2024
This Privacy Policy describes how Promoenergia ("we", "us", or "our") collects, uses, stores, and protects information about you when you access or use our platform at promoenergia.vip. By using our services, you agree to the practices described in this document.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly when you register an account, complete quizzes or assessments, submit feedback, or contact us. This may include:
- Name and email address
- Account credentials
- Responses to quizzes, tests, and interactive exercises
- Communications you send to us
1.2 Information Collected Automatically
When you use our platform, we automatically collect certain technical data, including:
- IP address and general location data
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and navigation paths
- Referring URLs and exit pages
- Session identifiers and cookie data
1.3 Cookies and Similar Technologies
We use cookies, local storage, and similar tracking technologies to operate and improve our services, remember your preferences, and analyse usage patterns. You may control cookie behaviour through your browser settings, although disabling cookies may affect the functionality of certain features.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To deliver, personalise, and improve our educational content and quiz features
- To track progress, generate performance reports, and provide instant feedback
- To respond to enquiries and provide customer support
- To send service-related notifications and updates
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with applicable legal obligations
- To analyse aggregate usage trends and improve platform performance
3. Legal Basis for Processing
We process your personal information on the following grounds:
- Contractual necessity — to fulfil our obligations when providing the service you have requested
- Legitimate interests — to operate, maintain, and improve our platform in ways that do not override your rights
- Consent — where you have provided explicit consent for specific processing activities
- Legal obligation — where processing is required to comply with applicable law
4. Sharing of Information
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform, processing payments, delivering communications, or analysing usage data. These parties are contractually bound to process your data only as instructed and to maintain appropriate security measures.
4.2 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change where required.
4.3 Legal Requirements
We may disclose your information when required by law, regulation, legal process, or enforceable governmental request, or to protect the rights, safety, or property of Promoenergia, its users, or the public.
4.4 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the services. We may also retain certain data for longer periods where required by law, for dispute resolution, or to enforce our agreements. When data is no longer required, we delete or anonymise it securely.
6. Data Security
We implement reasonable technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request a portable copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us using the details provided below. We will respond within a reasonable timeframe and in accordance with applicable requirements.
8. Children's Privacy
Our platform is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal data, please contact us immediately.
9. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you visit, as we have no control over their content or data practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you directly. Your continued use of the platform after such changes constitutes your acknowledgement of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:
- Company: Promoenergia
- Website: promoenergia.vip
- Email: contact@promoenergia.vip
- Phone: +61 889 854 078
- Address: 39–41 Lower Fort St, Dawes Point NSW 2000, Australia